Shipping & Returns

If you are unhappy with your purchase for any reason, I offer a 30 day refund policy. To be eligible for a refund, you must meet the following criteria:

• Product must be returned in original packaging, unopened and in unused condition

• Proof of purchase must be provided

• Customer is responsible for return postage costs. We advise that items are returned via tracked postage as we cannot be held responsible for any returned items which are lost in transit

 

Damages

If your package arrives in a damaged or less than perfect condition, or if you receive the wrong order, please contact me within 48hrs, providing clear photographs. I will be able to evaluate the issue and provide a replacement if appropriate.  

 

To start a refund please contact us via link

 

Package didn’t arrive?

All items ordered before 2pm will be shipped the next working day via Royal Mail. If your item does not arrive within 7 working days, please contact me so I can chase with Royal Mail

 

POSTAGE

 

All items will be posted within two working days via royal mail 48hr tracked.

£3.95 flat rate

Free Hereford collection